Terms & Conditions

This shop is not yet fully open. Online payment is not live; orders currently run through WhatsApp. The terms below are a draft for the launch.

1. Scope and seller

These terms apply to every order placed through this online shop with Nurmansih Maringka, Am Hang 6, 28832 Achim (“SONA”).

A consumer is anyone buying goods for their own use, rather than to resell or for business purposes.

Terms proposed by the buyer do not become part of the contract unless SONA agrees to them in writing.

2. How the contract is formed

Showing a product in this shop is not yet a binding offer, but an invitation to order.

By pressing the order button you place a binding order for the goods in your basket. We send an email receipt straight away. That email confirms your order arrived; it is not yet our acceptance of it.

The contract comes into being when SONA confirms the order separately or ships the goods.

We store the contract text and send it to you with the order confirmation. The language of the contract is Indonesian.

3. Prices

All prices are final prices in Rupiah and include 11% VAT (PPN). Shipping under clause 4 is added separately.

The VAT included is shown in the basket and in the order summary; the invoice also shows the rate.

4. Delivery and shipping costs

Delivery area

The delivery area has not been set.

Shipping cost

Rp 20.000 per order

Free shipping from

Rp 300.000 order value

Estimated delivery time

The estimated delivery time has not been set.

Delivery times are estimates and not binding unless we have expressly promised a date.

The shipping figures above are read straight from the rate the checkout uses. What is written here cannot differ from what is charged.

5. Payment

Payments are processed by Midtrans. The methods available on Snap — the Midtrans payment page — include QRIS, GoPay, ShopeePay, virtual account transfer, Alfamart and Indomaret counters, and credit card.

Which of these is actually switched on depends on the Midtrans account settings and has not been decided.

You can also order via WhatsApp. We reply with the order details and how to pay.

Payments are handled by Midtrans, not by us. Card and account numbers are entered on the Midtrans side and never reach our servers — we learn only whether the payment succeeded, which method was used, and for how much. Midtrans’ terms apply in addition.

For bank transfers we ship once the money has arrived.

6. Goods remain ours until paid for

The goods remain the property of SONA until payment has been received in full.

7. Returns

Our return terms are on the Return Policy page.

8. Faulty or incorrect goods

If what arrives is damaged, faulty, or not what you ordered, you are entitled to a replacement or your money back. Indonesian consumer protection law guarantees this and we do not limit it.

Get in touch with a photo of the item. In cases like this we pay the return postage.

9. Care and material

Please follow the Care instructions.

Small variations in colour and texture are normal in textiles and are not defects. Colours on screen can also differ from the original, depending on the device.

10. Dispute resolution

If something goes wrong, contact us first. Most things can be settled directly.

If that fails, consumers are entitled to bring the dispute before a consumer dispute body. Which body has jurisdiction still needs to be confirmed.

11. Final provisions

This contract is governed by the law of the Republic of Indonesia. If the seller turns out to be registered outside Indonesia, this choice of law must be revisited — a consumer must not lose the protection guaranteed where they live.

Should any provision here prove ineffective, the remainder stays in force.

Last updated: August 2026