Return Policy

Faulty goods, or not what you ordered

If what arrives is damaged, faulty, or not what you ordered, you are entitled to a replacement or your money back. This right is guaranteed by consumer protection law, and we do not attach extra conditions to it.

In cases like this we pay the return postage.

The period for reporting this after delivery has not been set.

How to report it: send us a message with your order number and a photo of the item. We reply with the next steps before you send anything back.

Returns because you changed your mind

Not yet settled: whether returns without a reason are accepted at all, within how many days, in what condition the goods must come back, and who pays the return postage.

If this policy is offered, its conditions must be written here plainly before the shop opens. What is not written down does not bind the buyer — and a more generous promise made elsewhere, in an advert or over WhatsApp, still binds us.

One thing is already settled and worth saying: our hijabs are not shipped sealed, but in a resealable bag. So there is no hygiene argument for refusing a return simply because the bag has been opened.

How to return something

Please do not send anything back without telling us first — a parcel that arrives unannounced is hard to match to its order.

1. Contact us by email or WhatsApp, quoting your order number.
2. We reply with a confirmation and the return address.
3. Pack the item securely and send it to that address.
4. Keep the proof of postage until the matter is settled.

Return address

Nurmansih Maringka
Am Hang 6
28832 Achim
Deutschland

The return address has not been settled. The address in the system is still a German one, which makes no sense as a return address for a buyer in Indonesia.

The return address must read exactly the same here, in our emails, and inside the parcel. If they differ, parcels go to the wrong door — and what is written here is what binds us.

Refunds

Once the item is back with us and checked, we refund you by the same means you paid, unless we agree otherwise. We deduct no fee for this.

How long a refund takes has not been set.

What cannot be returned

The list of exclusions has not been settled — for example items already worn, washed, or made to order.

Whatever is excluded in the end, those exclusions do not apply to goods that are faulty or not what was ordered. The right in the first part of this page stands regardless.

Return form

This form is not compulsory. You can tell us any way you like, as long as it is clear which order you mean. If it helps, copy and fill in the following:

To: Nurmansih Maringka, Am Hang 6, 28832 Achim

I am returning the goods from the following order:

Order number:

Date ordered / date received:

Items returned:

Reason (optional):

Name:

Address:

Date:

Last updated: August 2026